The solution "1C:ITIL Enterprise Information Technology Management PROF" is developed on the latest version of the technological platform "1C:Enterprise 8.3", which allows:
· Ensure high reliability, performance and scalability of the system;
· Organize work with the system via the Internet, in thin client mode or web client (via a regular Internet browser), including in "cloud" mode;
· Create mobile workplaces using tablets and other mobile devices;
· Customize the interface for a specific user or group of users, taking into account the role of the user, his access rights and individual settings.
The product allows you to effectively and cost-effectively manage an IT department, technical support service, call center, organize work with customer requests and employee requests, keep records of IT equipment and software, create a catalog of services and determine their cost, analyze events during equipment operation, identify bottlenecks in the IT infrastructure companies.
For more information, you can read the information on this software product by clicking on the link https://solutions.1c.ru/catalog/itil/features